FAQ for Laundry, Eco-Friendly Dry Cleaning and Delivery Service
What are your pickup and delivery hours?
Pickup and Delivery hours are as follows:
Monday: 11am – 5pm
Tuesday: 11am – 5pm
Wednesday: 11am – 5pm
Thursday: 11am – 5pm
Friday: 11am – 5pm
Saturday: 11am – 5pm
Sunday: 11am – 5pm
Choose a one hour window and we’ll be on our way.
Do you offer pickup and delivery to both doorman and non-doorman buildings?
Yes, we serve doorman and non-doorman buildings.
Pickup and Delivery is available to Doorman and Non-Doorman buildings for the entire Upper East Side from 59ᵗʰ to 110ᵗʰ Street, Fifth Avenue to the East River.
Schedule ahead and pickup and delivery is free. If you give us at least 24 hours’ notice pickup and delivery is free within the Upper East Side. For pickups and deliveries scheduled without 24 hours’ notice, there is a fee of $3.99 within five blocks of our store and $6.99 outside of the five block area of our store. If you are not home when we attempt to pickup and deliver, there will be a non-cancellation fee of $6.99.
Select a one hour window and we’ll be on our way. Schedule online or with our app. You can also text or call 646.661.4777. For texting customers, use subject line “new customer” and we’ll take care of the rest. It’s so easy, what’s stopping you? Text or call 646.661.4777 with any questions.
We store all of your preferences and special requests in our system to make it as simple as possible for you. With our online scheduler or app, you can see your preferences, make changes or add special instructions.
Save time and have one less thing to worry about. We ask that you setup a weekly recurring pickup and delivery schedule with us and you will see us at the same time each week. If you need to cancel, just let us know by text, phone, online or with our app. Pickups and Deliveries with recurring service are free.
We are receiving calls on a daily basis about pickup and delivery in Brooklyn Heights and other parts of Brooklyn. We are not currently serving this area but will keep you posted on our blog as we continue to expand 🙂
Where do you offer pickup and delivery?
Pickup and Delivery is available to Doorman and Non-Doorman buildings throughout Manhattan, parts of Brooklyn, Long Island City, Alpine NJ and the Hampton’s.
Pickup and Delivery Zones?
Zone 0 – Upper East Side from 59th to 110th Street. If you give us at least 24 hours’ notice, pickup and delivery is free. Non-Doorman customers that are not home when we attempt pickup or delivery will incur a fee of $10.
Zone 1 – Upper West Side from 59th to 110th Street. Delivery is free with a $75 minimum order. Orders of less than $75 will have a $15 messenger fee. 24 hours notice required.
Zone 2 – Midtown from 59th to 34th Street and Harlem from 110th to 138th Street. Delivery is free with a $75 minimum order. Orders of less than $75 will have a $19 messenger fee. 24 hours notice required.
Zone 3 – Downtown from 33rd Street to Houston Street and Upper Manhattan from West 138th Street to West 190th Street. Delivery is free with a $75 minimum order. Orders of less than $75 will have a $25 messenger fee. 24 hours notice required.
Zone 4 – South of Houston Street and Astoria, Park Slope, Brooklyn Heights and Long Island City. Delivery is free with a $90 minimum order. Orders of less than $90 will have a $30 messenger fee. Delivery in Brooklyn is on Tuesdays only. 24 hours notice required.
Zone 5 – Eastern Long Island (Hampton’s) and Alpine New Jersey. Delivery is free with a $130 minimum order. Orders of less than $130 will have a $50 messenger fee. 24 hours notice required.
Questions: Call or text anytime at 646.661.4777
Do you offer same day service for laundry and dry cleaning?
Yes! Same Day Service is available for Wash and Fold seven days a week. There is no additional charge for this service.
We also offer same day service for Eco Friendly Dry Cleaning and Laundered Shirts Monday through Saturday. There is no additional charge for this service.
What services do you offer for pickup and delivery?
See a full list of our service offerings here.
How long have you been in business?
We are a family owned business and have been in business since 2006. We have expanded and our services are constantly being updated to reflect the needs of our customers. Trust us, we are a 2019 American Express Favorite with a 4.4 star rating on Google. Todd is actively involved in the business on a day to day basis. If you would like to get in touch with him, send an email to [email protected]
Can I customize my order?
Yes! Our App and Register icon on our website guides you through the process of setting up your laundry, eco-friendly dry cleaning and laundered shirt preferences. For a sneak peak at our new wash and fold laundry menu, click here . This allows you to have your laundry done your way; choose your own premium detergent, fabric protector, stain remover and scent booster. Allergy sensitivities? No problem. Other requests? Just ask.
You can also call us or send us a text/email with the title “New Customer” and we will set up your preferences for you using the contact information below:
Text: (646) 661-4777 Email: [email protected]
Do you offer Hang Dry with your Laundry Wash and Fold service?
Yes, we do. Unlike some of our competitors, we offer this service with no limit. You have two choices; damp on hangers or our new service of air dry. This uses a specially calibrated dryer on our premises to use only air so that you receive your items back dry. It’s great for gym clothes and delicates.
The cost per item of hang or air drying is 35 cents. Please separate these items in a separate bag or ask for one of our special red bags.
All laundry is done in our own Laundromat at 242 East 77th Street. We nevery outsource your clothes or mix them in the same machine with anyone elses.
Where is your Laundry Wash and Fold service done? Is it outsourced?
Our laundry is done on our own premises by trained personnel at 242 East 77th Street. The average tenure of our staff is five years. We also promise never to mix your garments in the same machine with anyone else’s. Yes, it’s gross…but that’s how its done in most laundry facilities. New Yorkers are savvy enough to know that you get what you pay for.
How do I receive $10 Off my first order?
Enter code TLC1 in the promotion box when scheduling your first pickup with our app or online. You can also text us at 646.661.4777 when setting up your first pickup.
Do you offer a loyalty program?
Yes we do!
Join our free loyalty program for Wash & Fold and Dry Cleaning.
After ten bags of laundry, get one free (20lb max) and a free dress or suit dry cleaned after ten dry cleaning purchases of $20 or more.
How do I get started?
To select your unique preferences and create an account with our website, click here.
To schedule your first pickup, click here.
We can also setup your account by phone/text at 646.661.4777. For text, send a message that says “new customer” and we will take care of the rest. We are happy to assist with any questions that you have. Call or text 646.661.4777 anytime.
Do you also operate a retail storefront and Laundromat?
Yes, we have a retail storefront and Laundromat at 242 East 77th Street. Trust, us, we’ve been serving our clients since 2006. Stop by and say hello. Our hours:
Monday: 8am – 8pm
Tuesday: 8am – 8pm
Wednesday: 8am – 10pm
Thursday: 8am – 8pm
Friday: 8am – 8pm
Saturday: 10am – 6pm
Sunday: 10am – 5pm
Is my payment information secure?
Being family owned since 2006, we maintain Todd’s philosophy: Treat your employees well, and they will treat customers well. Most of our employees have been with us since Day 1.
References available upon request.
Stop by our store at 242 East 77ᵗʰ and see for yourself!