Call or Text (646) 661-4777 [email protected]

 

An American Express Favorite, family owned and operated since 2006.

Todd Layne Cleaners would like to answer the most commonly asked questions (FAQ) here for your convenience…

What are your pickup and delivery hours?

Pickup and Delivery hours are as follows. Choose a one hour window with our app and we’ll be on our way.

Monday: 8am – 9pm
Tuesday: 8am – 9pm
Wednesday: 8am – 10pm
Thursday: 8am – 9pm
Friday: 8am – 9pm
Saturday: 10am – 6pm
Sunday: 10am – 5pm

Do you offer pickup and delivery to both doorman and non-doorman buildings?

Yes, we serve doorman and non-doorman buildings.

Pickup and Delivery is free (with recurring service) to Doorman and Non-Doorman buildings for the entire Upper East Side (UES) from 59ᵗʰ to 110ᵗʰ Street, Fifth Avenue to the East River.

 Select a one hour recurring window and we’ll be on our way. Schedule online or with our app. You can also text or call 646.661.4777. For texting customers, use subject line “new customer” and we’ll take care of the rest. It’s so easy, what’s stopping you? Text or call 646.661.4777 with any questions.

We store all of your preferences and special requests in our system to make it as simple as possible for you. With our online scheduler or app, you can see your preferences, make changes or add special instructions.

Save time and have one less thing to worry about. We ask that you setup a weekly recurring pickup and delivery schedule with us and you will see us at the same time each week. If you need to cancel, just let us know by text, phone, online or with our app. Pickups and Deliveries with recurring service are free. If you would like to schedule without recurring service, there will be a $5.99 service charge each time.

We are receiving calls on a daily basis about pickup and delivery in Brooklyn Heights and other parts of Brooklyn. We are not currently serving this area but will keep you posted on our blog as we continue to expand.

Do you offer same day service?

Yes! Same Day Service is available for Wash and Fold seven days a week. There is no additional charge for this service.

We also offer same day service for Eco Friendly Dry Cleaning and Laundered Shirts Monday through Saturday. There is no additional charge for this service.

Can I customize my order?

Yes! Our App and Register icon on our website guides you through the process of setting up your laundry, eco-friendly dry cleaning and laundered shirt preferences. For a sneak peak at our new wash and fold laundry menu, click here . This allows you to have your laundry done your way; choose your own premium detergent, fabric protector, stain remover and scent booster. Allergy sensitivities? No problem. Other requests? Just ask.

You can also call us or send us a text/email with the title “New Customer” and we will set up your preferences for you using the contact information below:

Text: (646) 661-4777 Email: [email protected]

Do you offer hang dry with your laundry wash and fold service?

Yes, we do. Unlike some of our competitors, we offer this service with no limit. You have two choices; damp on hangers or our new service of air dry. This uses a specially calibrated dryer on our premises to use only air so that you receive your items back dry. It’s great for gym clothes and delicates.

The cost per item of hang or air drying is 35 cents. Please separate these items in a separate bag or ask for one of our special red bags.

Where is your laundry wash and fold service done? Is it outsourced?

Our laundry is done on our own premises by trained personnel at 242 East 77th Street. The average tenure of our staff is five years. We also promise never to mix your garments in the same machine with anyone else’s. Yes, it’s gross…but that’s how its done in most laundry facilities. New Yorkers are savvy enough to know that you get what you pay for.

How do I receive $10 Off my first order?

Enter code TLC1 in the promotion box when scheduling your first pickup with our app or online. You can also text us at 646.661.4777 when setting up your first pickup.

Do you offer a loyalty program?

Yes we do!

Join our free loyalty program for Wash & Fold and Dry Cleaning.

After ten bags of laundry, get one free (20lb max) and a free dress or suit dry cleaned after ten dry cleaning purchases of $20 or more.

Is my payment information secure?

Yes! We ensure the safety of your credit card data, we will contact you via phone to obtain this information.

Being family owned since 2006, we maintain Todd’s philosophy: Treat your employees well, and they will treat customers well. Most of our employees have been with us since Day 1.

References available upon request. Stop by our store at 242 East 77th and see for yourself.

Do you also operate a retail storefront?

Yes, we have a retail storefront and Laundromat at 242 East 77th Street. Stop by and say hello. Our hours:

Monday: 8am – 8pm
Tuesday: 8am – 8pm
Wednesday: 8am – 10pm
Thursday: 8am – 8pm
Friday: 8am – 8pm
Saturday: 10am – 6pm
Sunday: 10am – 5pm

Anything we missed?

Call or text anytime at 646.661.4777 or email us at [email protected] If you have feedback for Todd, send an email to [email protected]