Privacy Policy

Todd Layne Cleaners is committed to respecting your privacy. We will never sell, rent or loan any of your personal information to any third party. We ask for your name, phone number, email address, delivery address, laundry preferences and delivery instructions to help to provide superior service and pickup/deliver your order to the correct location. Our employees with access to this information are required to strictly maintain your confidentiality.

We also ask that you provide us with credit card information for payment. We maintain physical, electronic and procedural safeguards to prevent unauthorized access to your account information.

We may send emails from time to time with offers of special discounts and promotions from Todd Layne Cleaners. If you prefer not to receive these, please opt out by sending an email to uppereast@toddlaynecleaners.com.

Todd Layne Cleaners reserves the right to amend or modify this Privacy Policy. Tell us what you think. If you have any questions or comments on how we protect your privacy, please contact us by email or phone.

Terms

Please carefully review the following Terms and Conditions for our store and website. By using our website (www.toddlaynecleaners.com) and the  services offered by Todd Layne Cleaners, you agree to these Terms and Conditions.

Pricing

Todd Layne Cleaners reserves the right to change prices at any time and is not responsible for typographical errors in the store or on the website related to pricing information.

Use/Changes to Website

Todd Layne Cleaners may make changes to the materials at this site, or to the products, prices and offers described in them, at any time without notice. The materials at this site may be out of date, and Todd Layne Cleaners makes no commitment to update the materials at this site. The information, products and services contained or referred to on this Web site may change or be updated without notice. Use of the information on this Web site is at your sole risk. In no event will Todd Layne Cleaners be liable to any person or entity for any direct, indirect, consequential, incidental, exemplary, multiple, punitive, special or other damages under any theory of law for any use or reliance upon the information available on or through this Web site, including without limitation, damages for lost profits, business interruption, loss or damage to data, or damage to computer systems.

Handling your garments

All dry cleaning garments, laundered shirts and wash bags are itemized in our facility. Each item is video scanned and this serves as proof of garments received. We keep video records for 15 days.

In accordance with New York State Law, all garments left in our store for more than six months will be donated to charity.

Damage and Loss

We are not responsible for articles not claimed. In accordance with New York State Law, garments not picked up within six months will be donated to charity. We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins. In laundering we cannot guarantee against color loss and shrinkage; or against damage to weak or tender fabrics. We are not responsible for loose items in pockets or bundles of garments and are not responsible for damage to your garments from items left in pockets or bundles of garments.

We do not assume responsibility for dry-clean only and leather/suede/fur garments that are placed inside wash&fold bags; these items must be separated from the wash&fold order. Differences in count or damage  must be reported, and invoice presented, within 48 hours. Unless a list accompanied the bundle, our count must be accepted. We do not keep any pickup and delivery records after six months.

Our liability with respect to any lost or damaged article will be determined by using the International Fabricare Institute (IFI) guide. This guide determines a fair value for a lost or damaged article, taking into account the price paid and life expectancy of a garment. Our maximum liability for any article is $150.00. Additional insurance can be purchased at a rate of $10.00 per $100.00 in coverage. We do not provide replacement insurance.

If a store receipt and corresponding credit card receipt is not provided for a damaged or lost garment, the purchase price will be determined at our discretion. Please keep in mind that most major retailers can provide a duplicate itemized receipt for purchases from the last two years if the credit card used and date purchased are provided to the store.

Billing/ Additional Charges

We will charge your credit card at the point that your garments are itemized at our facility. We reserve the right to charge additional fees for items that cost more to clean. Examples include evening and wedding gowns, couture garments, leather and suede. In the event that we need to charge an additional fee, we will contact you first for approval before cleaning the garment.

Garments will not be released or delivered without payment in full.

Refund Policy

We do not offer cash or credit card refunds for our services. If you are not satisfied with our service, you have the right to ask us to repeat the cleaning process at no charge.

Coupons and Discount Codes

Coupons and discount codes must be mentioned at the time garments are dropped off at the store or when scheduled for pickup.

Stains

Please keep in mind, that while we aim to remove all stains, some stains may never be entirely removed. In particular, this includes failure to follow care instructions, further complicating a stain by using a home remedy such as water or soda, chemical damage from spillage of alcoholic beverages, medications, perfumes, after shaves, hair dyes, perspiration and shrinkage of garments due to improper washing techniques. If you give us permission to re-do a garment with stains, we will not be responsible for any damage to the garment that is caused by our attempts to remove the particular stain.

User Submissions

Any material, information or other communication you transmit or post to this site will be considered non-confidential and non-proprietary. (“Communications”) Todd Layne Cleaners will have no obligations with respect to the Communications.

Copyright Notice

©2009 Todd Layne Cleaners. All rights reserved. Unless otherwise specified, the content of the Todd Layne Cleaners web site and store  including, but not limited to, text, graphics, logos, buttons, images, data compilations, icons, and code, is the property of Todd Layne Cleaners and/or its affiliates, and is protected by United States and international copyright laws.

Trademarks

Unauthorized use of any logos and/or name or trade names belonging to Todd Layne Cleaners is prohibited.  Taking pictures or video of our store interior or exterior is also prohibited.  Certain graphics, logos, icons, designs, words, titles or phrases contained in our web site and in our store may constitute trade names, trademarks or service marks of Todd Layne Cleaners or others. Trademarks may be registered in the United States and in other countries as applicable. The display of trademarks on the pages of this web site does not imply that a license of any kind has been granted unless expressly stated herein. Any unauthorized downloading, re-transmission or other copying or modification of trademarks and/or the contents herein may be a violation of law, and could subject the copier to legal action.

Self-Serve Laundry

Customers may only use our dryers if they have washed their garments in our facility. The last wash for self serve customers is one hour before closing time.

Minimum Wash and Fold Order

The minimum charge for wash and fold is ten pounds.

Pickup and Delivery Policy

To schedule your first pickup, fill out the Schedule Pickup request form on this website, or contact us at 212.671.1946. We will call you to setup your account and get your credit card information and preferences, e.g. starch level in shirts, request for collar stays,soap for wash & fold, etc. That’s it.

For future doorman pickups, choose the method that you’re most comfortable with. Call us, use the pickup request form on our website or send an email to uppereast@toddlaynecleaners.com.

For future non-doorman pickups, choose the method that you’re most comfortable with. Call us, use the pickup request form on our website or send an email to uppereast@toddlaynecleaners.com. Provide a pickup/delivery time that you will be home and based on your location, we will contact you and schedule a window of between 30 minutes and two hours.

Please note that we are no longer accepting cash payments at the time of delivery; a credit card must be on file for each customer. If we attempt to make a pickup/delivery at the requested time and you are not home, a service charge of $9.95 will be charged to your account.

Upper East Side – 59th to 96th Street (East River to 5th Ave.)

Pickups and Deliveries are available Monday thru Sunday.

Doorman Buildings – $20 Minimum Order or $5.95 Service Charge
Non-Doorman Buildings – $35 Minimum Order or $9.95 Service Charge

All other areas of Manhattan

We are in the process of expanding our delivery radius. If you live outside of the Upper East Side and have an order of $100 or more, please contact our store and we will do our best to accommodate your request.